If people don't dare to express themselves, your company is sick, not the ESM
I see little evidence in practice to support anonymous posting. The problem is that you can explain this until you weigh an ounce, but it does not remove the fear of many people to participate. In other words: enabling anonymous posting will involve more people in the discussion than if the organization does not. You are only diagnosing the wrong disease.
It is not the ESM that prevents people from participating, it is your company that is sick. mexico phone number list Embedding destructive cultural norms and values in a tool whose essence is transparency, honesty and involvement will not get you anywhere. So tackle the destructive culture in your company. ESM can help with that.
But where is the exception? It is in dealing with that destructive culture in your company where I see the only exception to never allowing anonymous posting. To 'let the pus out of the wound', you can start a one-time program where everyone is asked to let us know what they would like to change about the company or their work. In a short period of time you give people the opportunity to get their hearts off their chest without accountability or repercussions. Then you switch to future-oriented and productive activities. Based on constructive cooperation, everyone then gets to work, not anonymously, to solve the shared problems and work together on innovation and improvement.