Collect data to redefine customer rank

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<Table of Contents> 1. What is Customer Success? 2. The difference between "customer support" and "customer success," which are often confused Customer support to resolve customer queries "Customer Success" to support our customers' success 3. Our "Synergy!" customer success activities Support until operation is established "First meeting" to learn how to use the system in the shortest time possible Regular follow-up to quickly resolve any questions "Regular follow-up" to learn how to utilize the service Regular follow-up to find out the best way to use it based on your future plans Support after operation is established "Post-operational follow-up" to receive support for design, operation, and utilization according to needs Other support provided from time to time 4.


Message to companies considering introducing Synergy! or japan telegram database requesting support for using Synergy! 1. What is Customer Success? In recent years, the term "customer success" has become more common, especially in the IT industry. Customer success refers to a series of activities in which a business proactively reaches out to customers, and the organization that carries out these activities. Reference: 2. The difference between "customer support" and "customer success," which are often confused Customer success is sometimes confused with customer support, but the roles are quite different.


Customer support to resolve customer queries Resolve customer questions based on customer inquiries, and also respond to inquiries passively. "Customer Success" to support our customers' success We want our customers to feel the results from the business perspective. We also actively work to resolve our customers' issues and guide them to achieving their goals. In other words, while customer support is "the role of resolving customers' questions," customer success is "the role of showing customers the path to achieving results and nurturing and supporting them.