Customer Overview
Now you can see all of a customer’s information at a glance. Our Product team wanted to optimize the spacing between quotes, orders, returns, and wishlist. The result is a cleaner, more organized, and intuitive layout.
Lightspeed eCom customer pages get a new look
Section Notes
We have also added a notes section to our customer profiles, where you can add notes for yourself and your staff. Keep track of the customer's preferences, their status, any specific requests they may have. This new feature gives all your salespeople the ability to offer personalized service based on their customers' wants and needs.
Google Maps
We've also added a feature that will please all curious minds. Want to know japan whatsapp number where a customer's billing address is? Click the Google Maps button and you'll see where your products are going.
Customer groups
Customer groups are a great way to segment your customers and perform bulk actions like applying discounts . You can now add a customer to an existing customer group directly from the Customer Overview page.
Not sure how to set up your customer groups? Check out our eCom Help Center for steps.
GDPR Requests
For all Lightspeed users serving customers in Europe, we’ve simplified how you respond to customer GDPR requests. You can download or delete a customer’s information in the bottom left corner of their customer page.
Lightspeed eCom customer pages get a new look
Download Customer : Get a zipped HTML file containing all the customer data in their profile. This includes notes, orders, quotes, returns, invoices and feedback details.
Delete Customer : Permanently delete all data for this customer.
Note : Before deleting a customer's profile, verify that the requester and customer identities match and that you will not need the customer's information for legal, tax, or payment processing purposes.
Tickets
We’ve also redesigned the ticket view to look more like a messaging app. Easily scroll through your conversations and see every message that was sent for a given customer interaction.
Lightspeed eCom customer pages get a new look
Ticket Status
We've simplified ticket statuses by allowing only one status per ticket. A ticket can have one of four statuses: To Do , Awaiting Response , Answered , or Closed . This update makes it easier to track your tickets and their progress through the support process.