” Find out how Airbnb made the magic happen 6. Dell uses SMS alerts to keep customers phone number philippines informed Dell is one of the world's largest PC and monitor vendors, but keeping up with all those demands isn't easy. To keep up with order confirmations and customer alerts, the company implemented SMS marketing. This text notifies customers of orders and also informs them of credit card holds. With instant updates, customers were able to quickly return to the site to enter another payment method or contact their credit card company to resolve the issue.
With 98% of text messages read within 4-6 minutes of delivery (compared to 22% for emails), Dell was able to keep its customers informed at all times. Learn how Dell drives more online sales with SMS alerts Get Started with SMS Marketing with Twilio Ready to add text messaging to your own marketing arsenal? Twilio Studio can help you easily turn your SMS messages into powerful two-way conversations. Explore our SMS marketing solution or start sending SMS messages in less than 5 minutes with our no-code SMS apps .
Looking for more inspiration? Explore more case studies from over 150,000 of your peers, from startups to global enterprises, and what they’ve built using Twilio. Reading time: 4 minutes Share: February 19, 2021 Written by Brooke Isaacs Twilion Reviewed by Miguel Grinberg Twilion Julie Griffin Twilion svi-explains-advantages-contact-center For many of us, calling a Contact Center is a dreaded experience. The idea of the long wait, of the little classical music, pleasant for the first 30 seconds, unbearable very quickly, of knowing after 10 minutes of Vivaldi that “You are 36th in the queue” discourages more than one.