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<Table of Contents> 1. What is Customer Success? 2. The difference between "customer support" and "customer success," which are often confused Customer support to resolve customer queries "Customer Success" to support our customers' success 3. Our "Synergy!" customer success activities Support until ...

By making webinars the norm, we hope to improve labor productivity and create a society without regional information gaps. In order to make webinars the norm, we believe that it is necessary for not only companies with abundant budgets but also people in charge of startup companies and small and ...

Where can you link to your website from YouTube? Channel Overview Video summary Comments section In particular, many companies do not include links in the comments section, so be sure to include a link to your own website. 1) Channel description Channel description sample image Youtube channel ...

To achieve this, it is necessary not only to watch the games in person, but also to think about strategies outside the venue. Collect data to redefine customer rank In a sports club business, it is crucial to define customer ranks and understand which customers are loyal. The customer rank is Fans ...

The concept of CRM has existed for some time. However, with the development of the Internet and digital technology, it has become possible to obtain customer information quickly and manage and analyze it in detail and precisely, so Customer management systems are often called CRM. A system that ...

<Table of Contents> CRM is a method to increase sales by managing customer information. Customer management systems are often called CRM. What are SFA and MA, which have functions similar to customer relationship management (CRM) systems? "SFA" for managing information related to sales activities ...

In particular, reducing the number of fields to be filled out will lower the barrier to making inquiries. First, try using a form that allows people to make inquiries casually. Customer management after attracting customers After attracting customers, it is important to manage customer information ...

OCR stands for Optical Character Recognition, and is a technology that reads handwritten characters with a camera or scanner and converts them into text data. By using OCR, you can create a database of handwritten information that you have collected in the past. In addition, if you organize the ...

I believe that the fact that they allocated resources to improving customer experience from an early stage has borne fruit. MZ: What kind of changes are occurring in the B2B sector? Tatara: Webinars have become more established in the B2B world. However, because they are easy to attend, many people ...

We will introduce some examples of scenario design later, so please refer to them as well . 5. Create your email copy Next, write the email text. Not only do you need to include all the necessary information, but you also need to make sure the text is easy for customers to read. Emails are required ...